Refund policy

This policy covers payments for Pro, the paid plan of Euxie Ledger (“Ledger”), made to Euxie through PayPal. It is part of the terms of use.

The 7-day refund

If Ledger Pro is not what you expected, ask within 7 days of your first payment on a plan and that payment is refunded in full. You do not have to give a reason.

“First payment on a plan” means the first time you pay for monthly, for yearly, or for lifetime. A renewal of a plan you are already on is not a first payment. Switching from monthly to yearly is: the first yearly payment has its own 7 days.

How to ask

Write to support@euxie.com from the email address of your Ledger account, or use Feedback in the app and include that address — the form sends only what you type. Say which payment you mean; the date is enough. We aim to reply within 3 working days, and within 1 working day while Pro is active.

What happens next

• The refund is sent through PayPal to the way you paid. PayPal usually shows it within a few days; a card can take up to 10 working days to show it, which is the card issuer's timing.
• A refunded subscription is cancelled with the refund, so it does not charge you again.
• A lifetime purchase refunded in full ends lifetime Pro. One refunded in part does not.
• Your account and everything you recorded stay. You are on the Free plan, and nothing is deleted.

After 7 days

Payments are not refunded for time already used. You can cancel at any time in Settings → Plan and billing, or in your PayPal account, and you are not charged again; Pro stays on until the end of the period you paid for.

When a refund is not given

• Deleting your account cancels a subscription but does not refund the time left on it, or a lifetime purchase.
• An account removed for breaking the terms of use is not refunded.
• Fees added by PayPal or your card issuer, such as a currency conversion fee, are theirs and are not Euxie's to return.

If something went wrong

If you were charged twice, charged after cancelling, or charged an amount that is not the price shown, write to support@euxie.com at any time — the 7 days do not apply to a mistake, and it is put right in full.

Please write before opening a dispute with PayPal or your bank. A dispute freezes the payment while it is decided, which usually takes longer than a refund. PayPal's own buyer protection applies on top of this policy, and nothing here limits rights the law gives you.